Age check and support requests
Accounts are open only to people aged 18 or older, and the age is checked with the ID during verification. Limits can be set in the profile by the player. A request to block the account sent to support is processed as it is, without attempts to talk the player out of it or offers of bonuses.
Limits in the profile
| Tool | What it does | Periods |
|---|---|---|
| Deposit limit | Caps how much you can top up | Day, week, month |
| Loss limit | Stops play after a set net loss | Day, week, month |
| Session reminder | Shows how long you have been playing | Every 15-60 minutes |
| Cool-off | Temporary pause of the account | 24 hours to 6 weeks |
| Self-exclusion | Full block of the account | 6 months to permanent |
Limits are in Profile > Responsible gaming. For self-exclusion you can also write to [email protected] from the e-mail linked to the account.
Warning signs
- you bet more than planned to win back losses;
- you borrow money or use money meant for bills;
- you hide betting from family or friends;
- you feel irritated when you cannot play;
- betting takes time from work, study or sleep.
Rules for keeping betting under control
- Decide a monthly entertainment budget before you deposit.
- Never chase losses with bigger stakes.
- Set a time limit for each session and stick to it.
- Do not bet when upset, tired or after alcohol.
- Do not count on winnings as income.
Where to get help
Gamblers Anonymous and GamCare give free and confidential help online, in English and other languages. You can also talk to someone close to you. Support in live chat can set limits or block the account at any time on your request.
Questions and answers
Can I lower my deposit limit immediately?
Yes. Lowering a limit takes effect at once. Raising it or removing it only applies after a waiting period.
Can self-exclusion be cancelled early?
No. A self-exclusion stays in place for the full period you chose, even if you change your mind.
Will my balance be lost if I self-exclude?
No. Withdraw your balance before the block, or contact support during the exclusion to receive the remaining funds.